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We are here to help you with any question.

    Monday to Friday - 9am - 9pm
    Frequently Asked Questions

    We value your feedback, questions, and comments here at Digital License.

    If you need assistance or have any inquiries, don’t hesitate to get in touch with us. Our dedicated team is ready to help and provide the support you need.

    You can reach out to us through the following channels:

    Email:

    For general inquiries or customer support, please send us an email at :

    support@digitallicense.shop

    We strive to respond to all inquiries within 24-48 hours.

    Live Chat:

    For immediate assistance, you can use the live chat feature on our website. Our team is available to chat during our business hours: Monday to Friday, 9 AM to 9 PM [CEST].

    Note :Live Chat from 9 AM to 1 PM might be very busy. For faster response times contact us from 2 PM to 9 PM

    We look forward to hearing from you and assisting with any questions or concerns you may have. Thank you for choosing Digital License!

    Frequest Asked Questions

    How long does it take to receive my license key?

    Orders are delivered by email within 15 minutes from the moment of purchase. Please check your inbox and spam/junk folder. (In some rare cases it might take up to 24 hours to be delivered)

    Please verify your email address and check your spam folder. If it’s still missing, contact us with your order number.

    Please follow the step-by-step guide received  via email. It explains how to download, install, and activate the product correctly.

    If you still encounter issues after following the guide, feel free to contact us with your order number and a description of the problem.

    Please refer to our Refund Policy for full details. As digital products are non-returnable, refunds are only granted under specific conditions outlined in the policy.

    Always include your order number #XXXXX, email address used for the purchase, and a clear description of the issue and photos of the issue (when possible). This helps us resolve your query faster.

    Your order number is included in the order confirmation email you received right after purchase. It’s in a 5-digit format (e.g., #12345).

    If your order number is longer than 5 digits, it’s likely you placed your order on a different website. Please ensure your confirmation email is from digitallicense.shop.